Effective date: [DATE]
Last updated: [DATE]
1. About these terms
These terms govern your use of nixclean.com and any purchase you make from us. Please read them before ordering. By placing an order you accept these terms.
Seller: [LEGAL ENTITY NAME]
Registered address: [FULL ADDRESS]
KvK number: [NUMBER] · VAT number: [NUMBER]
Email: [support@nixclean.com]
"Nix," "we," "us" and "our" mean the company above. "You" means the person placing the order.
2. Who can order
You must be at least 18 years old and able to enter a binding contract. We sell to consumers for personal use. If you want to buy for a business, a fleet, or for resale, contact us at [wholesale@nixclean.com] — these terms do not cover resale.
3. Orders
Product listings are an invitation to order, not an offer. A contract is formed only when we send you an order confirmation email. Until then, we may decline or cancel any order — for example if the item is out of stock, a price was listed in error, we cannot verify your details, or we suspect fraud or abuse. If we cancel after you have paid, we refund you in full.
Order confirmation does not guarantee stock. If we cannot fulfil an item, we will tell you and refund it.
4. Prices and payment
Prices are shown in [USD] and are correct at the time of display. We may change prices at any time, but changes do not affect orders already confirmed.
[Prices exclude / include] sales tax, which is calculated at checkout based on your delivery address. Shipping is charged as shown at checkout.
Payment is taken when you place the order. We accept [PAYMENT METHODS]. If a payment fails or is reversed, we may cancel the order.
Pricing errors. If a product is listed at an obviously incorrect price, we are not obliged to sell at that price. We will contact you and either cancel and refund, or offer the item at the correct price.
5. Shipping and delivery
We ship to [TERRITORIES]. Estimated delivery times are shown at checkout and are estimates, not guarantees.
Risk of loss passes to you when the goods are delivered to the address you gave us. Title passes when we have received payment in full.
You are responsible for giving us a correct and complete delivery address. We are not liable for parcels delivered to an address you entered incorrectly. If a parcel is returned to us as undeliverable for that reason, we can reship it at your cost or refund the product price less shipping.
6. The 30-Day Guarantee
If Nix does not work for you, we refund you.
If you are not satisfied with your first order, email us at [support@nixclean.com] within 30 days of delivery and we will refund what you paid for the product.
- You do not need to send anything back. We do not require a return, and we do not provide return labels. Keep the product, pass it to someone else, or dispose of it.
- You do not need to prove anything. We will ask what fabric and what wash settings you used, because that is how we improve the formula — but your refund does not depend on your answer.
- Refunds are issued to the original payment method within [10] business days of us approving the request. Your bank or card issuer may take longer to show it.
- [Original shipping costs are / are not refunded.]
Limits. The guarantee applies to your first order only, once per customer and once per household or delivery address. It does not apply to orders paid for with store credit or gift cards issued under a previous guarantee claim. We may decline a claim where we have reasonable evidence of abuse — for example repeated claims across multiple accounts, or claims made in bad faith. This limit exists to stop abuse, not to give us a way out of a genuine claim.
This guarantee is offered by us voluntarily and is in addition to, not instead of, any rights you have under law. See section 9.
7. Replacements
Instead of a refund, you may ask us for a replacement within the same 30 days — for example a different size pack, a fresh batch, or a revised formula version.
Whether a replacement is appropriate, and what form it takes, is decided by us. As the manufacturer, we are the party able to judge whether the issue is likely to be resolved by a replacement or whether a refund is the better outcome. We will tell you which we are offering and why.
If we offer a replacement and you would rather have the refund, say so — within the 30-day window the refund under section 6 remains available to you and the choice is yours. Accepting a replacement does not extend the 30-day period.
8. Returns outside the guarantee
We do not operate a general returns process. Outside the 30-day guarantee, and outside your statutory rights in section 9, we do not accept returns or issue refunds on opened or used product.
Damaged or incorrect items. If your order arrives damaged, incomplete, or is not what you ordered, email us within [14] days of delivery with your order number and a photo. We will replace or refund it at no cost to you. This is separate from the guarantee and is not limited to first orders.
9. Your statutory rights
Nothing in these terms limits rights you have by law that cannot be limited.
If you are a consumer in the United States, state and federal consumer protection law may give you rights in addition to these terms, and those rights are not affected by anything here.
If you are a consumer in the EU, EEA or UK, you have a statutory right of withdrawal allowing you to cancel your order within 14 days of receiving the goods, for any reason and without giving one. That right is mandatory, applies independently of the guarantee in section 6, and cannot be made subject to our evaluation. To exercise it, tell us clearly within 14 days — you may use the model withdrawal form at [LINK], but any clear statement works. To exercise this statutory right you must return the goods to us within 14 days of telling us, at [your / our] cost, and we refund within 14 days of receiving them back or of proof of return. You also have a statutory conformity guarantee of at least two years for goods that are faulty or not as described, which we cannot exclude. Our full EU terms are at [/terms-eu].
If the guarantee in section 6 gives you a better outcome than your statutory rights, use the guarantee. If your statutory rights give you a better outcome, use those. You never get less than the law gives you.
10. Subscriptions
[Delete this section entirely if you are not offering subscriptions at launch.]
If you sign up for a recurring order:
- We will tell you clearly, before you subscribe, what you are charged, how often, and when the next charge falls.
- We charge your payment method on each delivery cycle until you cancel.
- You can cancel at any time from your account, or by emailing [support@nixclean.com]. Cancellation takes effect from the next billing cycle. Cancelling is as easy as signing up, and we will never require a phone call to do it.
- We will email you at least [3] days before each renewal charge.
- We may change subscription pricing with at least [30] days' notice, and you may cancel before it takes effect.
11. Using the product safely
Nix is a laundry detergent. Use it as directed on the pack.
- Keep out of reach of children and pets. Do not swallow. In case of contact with eyes, rinse with water; if irritation persists, seek medical advice.
- Always check the care label on your garment before washing. Some fabrics — including flame-resistant, technical, waterproof-treated, and delicate garments — have specific care requirements set by their manufacturer, which take precedence over anything we say.
- Our washing guidance (warmer water, a longer cycle, two sheets for heavily soiled workwear) is guidance for best results. It is not an instruction to override your garment's care label.
- We are not liable for damage to garments where the garment's own care instructions were not followed, or where the garment was already damaged or degraded.
If you have sensitive skin or a known allergy, review the ingredient list at [/ingredients] before use.
12. Claims about performance
We describe what our product does and how it works as accurately as we can. Results depend on fabric, machine, water temperature, cycle length, dosing, and how much residue has built up. We do not promise a specific result on a specific garment.
We do not claim that Nix sanitises, disinfects, or kills bacteria, and it is not registered or sold as a biocidal or antimicrobial product.
13. Intellectual property
All content on this site — text, images, graphics, logos, and the name Nix — belongs to us or our licensors. You may not copy, reproduce, or use it commercially without our written permission. You may share links to our pages freely.
14. Reviews and content you submit
If you send us a review, photo, video, or comment, you keep ownership of it, and you grant us a non-exclusive, worldwide, royalty-free licence to use it in our marketing, on our site, and on our social channels, with attribution to the first name and initial you supplied unless you ask otherwise.
You confirm that what you submit is your own, is honest, and does not infringe anyone's rights. We may decline to publish, or remove, content that is unlawful, abusive, or misleading. We do not edit reviews to change their meaning, and we do not remove reviews for being negative.
15. Acceptable use
Do not use the site to break the law, to interfere with its operation, to scrape it at scale, to gain unauthorised access, or to resell our products without written permission. We may suspend or refuse service to anyone who does.
16. Promotions and discount codes
Discount codes are single-use per customer unless stated otherwise, cannot be combined unless stated, have no cash value, and may be withdrawn at any time. Where a discount is applied to an order that is later refunded, we refund the amount actually paid.
17. Disclaimers
The site is provided "as is." We do not warrant that it will be uninterrupted or error-free, or that the content is complete and current at every moment. Nothing in this section limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
18. Limitation of liability
To the fullest extent permitted by law, our total liability to you arising out of or in connection with any order is limited to the amount you paid for that order.
We are not liable for indirect, incidental, special, or consequential loss, or for loss of profit, revenue, or business opportunity.
Nothing here excludes liability that cannot lawfully be excluded, including under product liability law, and — for consumers in the EEA and UK — nothing here reduces your statutory rights.
19. Force majeure
We are not liable for delay or failure to perform caused by events outside our reasonable control, including supply chain failure, carrier disruption, extreme weather, industrial action, or government action.
20. Changes to these terms
We may update these terms. The version in force when you place your order is the version that applies to that order. Changes are published on this page with a new date.
21. Governing law and disputes
These terms are governed by [the laws of the Netherlands]. If you are a consumer, this does not deprive you of the protection of mandatory consumer law in your country of residence.
If you are a consumer in the EU, you may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
[US customers — binding arbitration and class action waiver.
Optional, and needs specific legal review before you use it. Any dispute between you and Nix will be resolved by binding individual arbitration administered by [PROVIDER] under its consumer rules, rather than in court, and you and we each waive the right to a jury trial and to participate in a class action. You may opt out of this clause by emailing [legal@nixclean.com] within 30 days of your first order. This clause does not apply to small claims court actions, and does not affect any right you have that cannot be waived under applicable law.]
22. Contact
[LEGAL ENTITY NAME]
[FULL ADDRESS]
[support@nixclean.com]